Not only do I think that marketplaces should show sellers exactly what they were suspended for, and that it is their duty, but I also think that share holders should demand it. And ebay does not make it a point to communicate this information. Not everyone is constantly on social media and in Facebook groups to learn all the dangers to new sellers. Or maybe you were away from ebay for many years and were not aware of the new managed payments. Or you could be a new seller and not realize that it is not a good idea to list an iphone as one of your first items. You could be suspended for using the WIFI of someone who was suspended and not know it. There are many situations that a seller deserves to know why as sometimes unintentional things happen. Imagine what an arbitrator would say to ebay, when asked why they did not leave the seller a message to call them back.Įbay is so distrusting of their sellers that they are afraid that if the sellers know the reason they are suspended, they might find a way around it. That is absolutely ridiculous and draconian.Īlso, sellers seem to forget that there are alternatives. Once she was able to answer some security questions, she was reinstated. They did not leave a message, instead choosing to suspend her. It turns out that she did not answer the phone when ebay called to verify some information. With much persistence, she finally got the answer. As usual, ebay would not tell her why and just stated the standard line of ''you are a risk to the community'' without any further explanation and no right to appeal. Do Sellers Have the Right to Know Why They Were Suspended?Ībout a year ago, a seller was permanently suspended.
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